Basic Rules For Visiting DSS

When visiting Social Services, these basic rules will apply:

1. All clients must register at the front desk of DSS on every visit.

2. No Visitor shall be under the influence of drugs or alcohol. DSS reserves the right to deny service if one enters the agency in this condition.

3. No concealed weapons of any kind are permissable. No visible weapons, such as hunting knives etc. are allowed.

4. No profanity.

5. Clients are expected to conduct themselves in a civilized manner. Anger outbursts, including loud voice tones or any other inappropriate behavior will not be tolerated.

6. DSS has a no tolerance threat policy. Any citizen making any type of threat against a DSS official and or the agency will be prosecuted to the fullest extent of the law.

7. Walk Ins- established clients that come to the agency to see their worker without an appointment must realize a wait may occur and or the worker may not be available. Clients coming in wishing to apply for a service or program do not need an appointment.

8. No pets, with the exception of trained pets for the assistance of the disabled and or blind.

9. Please, no outside food or drink with the exception of baby bottle/toddler sippy cups.

10. No Smoking

11. Clients that have an administrative issue with their case should first contact the caseworker to resolve the issue. If for some reason, the issue cannot be resolved, the client should contact the supervisor of the program. If for some reason, the issue cannot be resolved at that level, the agency director should be contacted and the issue will be reviewed for a final ruling or decision. Certain programs do have appeal rights regarding decisions made by DSS. However, the procedures must be followed to obtain appeals, which are specific and shared with you at the time of application (if appeals exist). The management of DSS will not overturn a decision regarding the eligibility determination of an applicant for a  program in DSS (including Food Stamps, Work First, Medicaid, Emergency Assistance, and Crisis Intervention Program). An appeal is the only process that may overturn such a decision.